Refund policy

Thank you for shopping with Romcarts. We stand behind the quality of our products and want you to be satisfied with your purchase.

This Return & Refund Policy explains the conditions under which returns, refunds, and replacements may be issued.

By placing an order on our website, you agree to the terms outlined below.

Eligibility for Returns

Due to the nature of our products and international fulfillment model, we accept returns only under the following conditions:

You may request a return or replacement if:

Your item arrived damaged
Your item arrived defective or non-functional
You received the wrong item

You must contact us within 48 hours of delivery with photo or video evidence.

Non-Returnable Items

For safety, hygiene, and intellectual property reasons, the following items are non-returnable and non-refundable:

Opened or used game cartridges
Downloaded or digitally accessed content
Items damaged due to misuse, modification, or improper handling
Items returned without prior authorization
Items returned after the 48-hour inspection window

Return Process

To initiate a return request, please contact:

Email: support@romcarts.com

Include:

Order number
Description of the issue
Photos or video showing the defect or damage

Our team will review your request and provide return instructions if approved.

Returns sent without authorization will not be accepted.

Return Shipping

If your return is approved:

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
International return shipping costs are not refundable
We are not responsible for lost return packages

Returned items must be unused and in original condition.

Refunds

If your return is approved and received:

Refunds will be issued to the original payment method
Processing time: 5–10 business days after inspection
Original shipping fees are non-refundable

Refunds may be partial or denied if the item shows signs of use, modification, or damage.

Replacements

If your item is confirmed defective or incorrect, we may offer:

A replacement item
Store credit
Partial refund

Replacement shipping times follow the same international transit timelines.

Order Cancellations

Orders cannot be canceled once they have been processed or shipped.

Please review your order carefully before submitting.

Lost Packages

If your package is lost in transit, please contact us. We will assist with carrier investigation.

Refunds for lost packages are issued only if the carrier confirms the package as lost.

Chargebacks & Disputes

If you file a chargeback without contacting us first, your claim may be denied based on this policy.

We strongly encourage customers to contact us before opening a dispute so we can resolve the issue quickly.

Contact

If you have questions about returns or refunds, contact us at: