Shipping policy

Thank you for shopping with Romcarts. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined below.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Please note:

  • Orders are not processed or shipped on weekends or holidays

  • During peak seasons, promotions, or high order volume, processing times may be extended

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Origin

Romcarts operates as a global ecommerce retailer.

All products are shipped directly from our international fulfillment partners, including manufacturers and warehouses located in China.

We do not ship from within the United States.

By placing an order, you acknowledge and agree that:

  • Your order will ship internationally from China

  • Delivery times reflect international transit

  • Customs processing may apply depending on your country

Estimated Delivery Times

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated Transit Times:

  • United States: 7–15 business days

  • Canada: 7–18 business days

  • United Kingdom: 7–18 business days

  • Europe: 8–20 business days

  • Australia & New Zealand: 8–20 business days

  • Rest of World: 10–25 business days

These are estimated delivery windows, not guaranteed delivery dates.

Tracking Information

Once your order ships, you will receive a tracking number via email.

Tracking updates may take 2–5 business days to appear once the package enters the carrier network.

Tracking may show multiple carrier handoffs due to international transit.

Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or brokerage fees imposed by your local government.

These charges are:

  • Not included in your order total

  • The responsibility of the customer

  • Determined by your country’s customs authority

Romcarts is not responsible for customs delays, import fees, or seized packages due to local regulations.

Shipping Delays

We are not responsible for delays caused by:

  • Customs inspections

  • Carrier delays

  • Weather disruptions

  • International logistics disruptions

  • Incorrect shipping information provided by the customer

Delivery times are estimates and not guaranteed.

Incorrect Address

Please ensure your shipping address is correct before placing your order.

Romcarts is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Packages returned due to incorrect or incomplete addresses

If a package is returned due to an incorrect address, reshipping fees may apply.

Lost or Stolen Packages

Once a package is transferred to the carrier, title and risk of loss pass to the customer.

Romcarts is not responsible for:

  • Packages marked as delivered but not received

  • Theft after delivery

  • Carrier errors

If your package is lost in transit, please contact our support team and we will assist in filing a carrier investigation.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Order number

  • Photos of the damaged item

  • Photos of the packaging

We will review your case and provide a resolution according to our Refund Policy.

Contact

If you have any questions about shipping or your order, please contact us at:

Email: support@romcarts.com